Regional Law Firm Supporting Partner-Level Travel

Background

A regional law firm with offices across the GCC regularly arranged travel for partners attending court proceedings, client meetings, and regional negotiations. Many of these trips were time-sensitive and often involved senior partners from the practice with strong preferences.

While travel arrangements generally worked, occasional inconsistencies could cause friction for administrative staff and senior lawyers.

The Requirement

The firm wanted a discreet, reliable partner who could deliver consistent service for senior-level travelers. Cost was secondary to service; what was important was quality and responsiveness.

What Utravel Delivered

Utravel created detailed traveler profiles for partners and senior associates, capturing airline, seating, hotel, and transfer preferences. To ensure this was handled sensitively, a small senior servicing team ensured all requests had continuity. Within this, changes and special requests were handled promptly, reducing the need for escalation.

Reflecting on the importance of consistency, Basel Abu Alrub, Managing Director, said, “Senior professionals don’t want to manage travel. They want it to work the same way every time.”

Results

Confirmation times improved, and change requests were resolved more efficiently. Within four months, internal feedback indicated a clear reduction in travel-related complaints from partners.

Administrative staff also reported spending less time correcting or rechecking itineraries.

Client Impact

Partners experienced smoother, more predictable travel, while support staff benefited from reduced workload. The firm viewed the service as consistently reliable and appropriately discreet.